When renaming things in Adaptix, you may see some different behaviour depending on which platform feature you’re changing. When you rename a Campaign, the new name for that Campaign will automatically populate across all areas of your Adaptix account. When you rename a Contact or a Company, the new name […]
Is there a limit to the number of segments you can create?
There is no limit to the amount of segments you can create in your Adaptix account. To learn how to create a segment, read this support article: How to create a segment in Adaptix
If I delete a large number of contacts, will this change my open/click rate?
Deleted contacts will not change the open/click rates of campaigns. Their actions will still count toward the overall percentage for each report. Contacts that are deleted can still show in the specific reports (Clicks/Opens/etc.) but will not show on the Contacts overview page. To learn how to delete contacts click […]
How to manually add or remove a contact(s) from a segment
In Adaptix you can manually add or remove an individual contact or multiple contacts from a segment. In the Adaptix Menu, navigate to the “Contacts” tab and click “Manage Contacts”. Check off the contact(s) you want to add or remove from a segment Click on the green down arrow to […]
What is a CSV file?
A CSV file is a Comma-Separated Value file. A CSV file is a plain text file that stores tables and spreadsheet information Each line of the file is a data record. Each record consists of one or more fields, separated by commas. Adaptix exports its data in CSV files and […]
How can I use tags to keep my contacts organized?
Tagging is a fast, easy way to add information to a contact. You can think of tagging as a flexible folder system to group your contacts and indicate their status. For example, you can use tags to indicate: Stage of the customer lifecycle Important behaviors such as form submits Product […]
Should I delete my unsubscribed and bounced contacts?
In Adaptix , you can delete any contact you want at any time but you should weigh your decision carefully. Once a contact is deleted it , it cannot be recovered. You are not only deleting the contact but all statistics that are associated with that contact. You may choose […]
How can I let contacts manage their subscriptions in Adaptix?
If you have multiple email marketing lists, you can let contacts manage their own list subscriptions when they receive your email. This is a great way to nurture engagement and improve the customer experience for your contacts. You can allow your contacts to manage their subscription by adding in a […]
How can I find contacts that were sent a campaign?
Click any Campaign name on the Campaigns page to take you to the Campaign overview page. Each page displays details of your Campaign, including the number of Contacts that have been added to the Campaign, the number of Emails sent, the number of page views resulting from the Campaign, and […]
How can I tell which contact clicked an unsubscribed link?
When a contact is unsubscribed from your list, we’ll display the date and time of that unsubscribe in the ‘Recent Activities column located on the Contact’s profile page. To access the Contact’s profile page: Open up the “Manage Contacts” page Click on the name of the contact you want to […]
