Go to your contacts overview page and open up the contact you want to send an email to. Click on “Send Email”. You will be directed to send a plain text email or you can choose a existing email template from your Adaptix account. Press “Send” when you have […]
Why do I have spam contacts in my Adaptix account?
Spam contacts can be found in your Adaptix account due to hackers. Hackers create “Bots” that sign up a single address to thousands of online forms. Spam contact addresses can look like: Example: “vpuhjs921999@gmail.com”, 7892111@yahoo.com, etc. To prevent spam contacts being added to your account we recommend adding a CAPTCHA to […]
Functions of the Email Builder
The functions of the email builder are as follows: You can select different screen size to preview your emails. You have the ability to undo and redo your changes. Editor functions from left to right: display grids, Full screen view, export HTML code, Edit code, display customization options, display blocks, […]
Using hex color codes in your emails
When creating emails in Adaptix there are many features available to customize your email. You can use the hex color codes to change the color of your text in emails. Watch the video below to learn more about how to change the color of your text:
How to delete a custom contact field
Open up the Adaptix settings by clicking the settings gear icon on the top right corner of the page. Click “Custom Fields”. You will be navigated to the overview page of all your current custom fields. Select the Custom Field(s) you want to delete by checking off the box associated […]
How to edit a custom contact field
In Adaptix, click on the settings icon in top right corner of the page to open up a list of categories. Click “Custom Fields”. You will be directed to your “Custom Fields” overview page. Click on the name of custom field you want to edit. You will be directed to […]
How to manage custom contact fields (video)
How long does contact scoring take?
In Adaptix, contact scoring is instantaneous. It can take seconds for a contacts point to be added to the contacts score. As soon as the contact did an action that has a point value , it will be added to their score.
How can I see which contacts are not engaged with my communications?
To see which contacts are engaged or not engaged with your communications, we recommend creating a tagging automation that will automatically tag your contacts as “Engaged” or “Not Engaged”. This can help you see which contacts are engaged or not engaged within your communications. Before creating the automation make sure […]
Contact not receiving emails but appears to be subscribed
There could be a few reasons to why a subscribed contact is not receiving emails: The contact marked an email as spam They are on the Do Not Contact (DNC) list in your Adaptix account The email is incorrect Contact did not give an email when subscribing via form […]
