Landing Pages within Adaptix are a powerful tool for quickly creating compelling content with a single focus. Use pages for directing contacts through a form or providing a way to download an asset, or merely tracking interest in a particular subject. Create landing pages, personalize your website pages, create signup […]
Why emails may be delayed
The Recipients mailbox is full Technical issues with sending large campaigns Temporary host issues Anti virus/spam screenings Slow or overloaded servers WI-FI issues
Spam traps and how to prevent them
What are Spam Traps? Spam traps are commonly used by inbox providers and blocklist providers to catch malicious senders, but quite often, legitimate senders with poor data hygiene or acquisition practices end up on the radar as well. A spam trap looks like a real email address, but it doesn’t […]
Why does the font in my email look small on mobile?
This means that there could be extra padding in your email that is making the font appear smaller. To correct this, we recommend adding a new text content block to your email and typing the text directly into the designer instead of pasting it from an outside source. Always test […]
Can I add a caption for images in the email designer?
Yes, Adaptix allows you to add an image with a caption by using the email building blocks. Open up the email builder and under “Slot Types”, click and drag the “Image + Caption” block over to the email template. The image above will be shown in your email template. You […]
Why is Gmail “clipping” my email?
Gmail “clips” emails due to formatting sizes and because the content is too big for Gmails platform. To prevent this you can shorten your emails to only contain relevant content . You can insert hyperlinks to redirect users for more information if they are interested. Test your email before sending […]
How do I know if my email went to spam?
There is no way to tell if your email went to spam. Only the recipient will be able to see whether your email landed in their spam box. Recipients also have the option to mark your emails as spam. To prevent your emails going to spam make sure you maintain a […]
How do I send contacts to my website when they unsubscribe from my communications?
Adaptix allows you to redirect users to your website (or any URL you want) when they unsubscribe from your communications. To add this feature follow these steps: Under “Content” in your Adaptix menu click on “Forms” Open up your Unsubscribe form or create a new one. In the details page […]
How do I tag contacts when they click a link on an email?
Adding a tag to a contact from clicking on an email can be done by creating a tagging automation on Adaptix. Open up the “Workflow/Automation” page in your Adaptix menu and create a new campaign or alter an existing one. Open up the Campaign Builder and select the segment or […]
How do I stop or cancel a scheduled email?
To stop or cancel a scheduled email you can either unpublish the campaign or delete the action to send the email in the campaign. You can unpublish the campaign by clicking the blue circle tab next to the campaign name. If the circle tab is red that means it is […]
