You tried to import your contacts but it didn’t work. This can happen for a variety of reasons. Luckily, this is easily fixed!

Common reasons why an import failed:

• Make sure that you first have all the fields set up under ‘Manage fields’ which correspond to the information you are importing.
• Ensure that you match the delimiter, enclosure and escape characters so that the importer can understand the data.
• Use a header row, with the column names matching the Adaptix Contact Custom Field names. This way Adaptix automatically pre-selects the mapping for you.
• If your CSV contains thousands of contacts or more, divide such CSV into several smaller CSV files to avoid memory issues and slow import speed.

Import file requirements:

• The CSV file must be in UTF8 encoding. Other encodings may cause troubles while importing. Read the documentation of your spreadsheet program on how to export a spreadsheet to UTF8. Google Sheets encodes to UTF8 automatically, Libre/Open Office lets you choose before export.
• For boolean values like doNotEmail or custom boolean field, use values true, 1, on or yes as TRUE value. Anything else will be considered false.
• For date/time values, use ISO8601 notation i.e. YYYY-MM-DD hh:mm:ss
  • Example: 2019-01-02 19:08:42.
  • Other formats may work too, but they may be problematic.

Q: My import times out. What can I do about that?

• A: Either use the background job to import or change the batch limit to smaller number than 100.